Questions & answers

Pick your wallet and colour, tap Buy now, then enter your mobile number, name and address and choose how to pay. No account or sign-up needed.

That colour is out of stock right now. We’ll cut and stitch yours by hand once your order is confirmed — it’s ready to ship in at least 5 days.

The Simple Man is still being developed in the workshop and can’t be ordered yet. Follow us on Facebook or Instagram to hear first when it launches.

Yes, as long as it hasn’t shipped. Message or call us as soon as possible with your order number.

Yes. The Lost Beauty is sized for Bangladeshi notes, folded or flat, and slides them out from the side.

The Lost Beauty holds up to 10 cards, plus one in the easy-access pocket on the back.

Every piece is cut from natural leather and made by hand, so grain, tone and small marks vary. No two are exactly alike — that’s the point.

A flat ৳100 anywhere in Bangladesh. Orders of ৳3,000 or more ship free.

About 2 days, inside or outside Dhaka. Pre-orders are ready to ship in at least 5 days.

Not right now — Bangladesh only.

Sometimes, yes. For some Cash on Delivery orders we call to confirm your order and address before we ship.

Cash on Delivery, bKash or Nagad. We don’t take cards.

For some numbers we ask for payment in advance to keep things fair for everyone. You can pay securely with bKash or Nagad at checkout.

Yes. You pay on the official bKash or Nagad page — we never see your PIN or account details.

Our prices are the same for everyone, every day. Now and then we share a coupon code with our community.

Yes, but only at the door. Check your wallet in front of the delivery person, and if you don’t want it, hand it back and pay the ৳100 delivery charge. Once they’ve left, change-of-mind returns aren’t possible.

If you return it at the door, we refund the product price to your bKash or Nagad account within 7 days of it reaching us. The delivery charge isn’t refunded.

Tell us within 3 days with your order number and a photo. We’ll replace it or refund you in full, and pay the courier both ways.

Broken or loose stitching and tears in the leather from normal use — for life.

Patina, darkening, colour change, scratches and the shape the wallet takes in your pocket. That’s the leather becoming yours, not a defect.

Send us your order number and a photo. We’ll repair it, or replace it if it can’t be repaired — and we pay the courier both ways.

Full-grain, vegetable-tanned cowhide from Bangladesh. No corrected grain, no plastic coating.

Only of real leather — warm and earthy. None of the chemical smell most of us grew up with.

That’s patina. Veg-tan leather darkens with light, the oils from your hands and time. It’s the best part.

Keep it dry, wipe it with a soft cloth, and condition it every few months. That’s all.