What we collect
- Order details: your name, mobile number, delivery address, email (optional) and what you ordered.
- Payment confirmations from bKash or Nagad. We never see or store your PIN or account password — payments are handled by the payment provider.
- Website usage: pages visited, device and browser type, and how you interact with the site (see “Cookies and analytics”).
Delivery history check
When you enter your mobile number at checkout, we check that number’s past delivery record with courier services. We use this only to decide which payment options to offer and to prevent fake orders.
How we use it
- To process, confirm and deliver your order.
- To contact you about your order, returns or warranty claims.
- To prevent fraud and fake orders.
- To understand and improve our website and products.
Who we share it with
Only with the services needed to run the shop: courier partners (to deliver), payment providers (to take payment), and our website, analytics and advertising tools. We never sell your personal information.
Cookies and analytics
We use cookies and similar tools — including Google Analytics, Meta (Facebook) Pixel and Microsoft Clarity — to see how the site is used and to measure our ads. Clarity may record anonymised sessions and heatmaps of clicks and scrolling. You can block or delete cookies in your browser settings.
How long we keep it
We keep order records for as long as we need them for warranty, accounting and legal purposes, then delete or anonymise them.
Keeping it safe
Our website uses HTTPS encryption, and access to customer information is limited to the people who need it to fulfil your order.
Your choices
You can ask us to show, correct or delete the personal information we hold about you. Contact us using the details below.
Children
Our shop is not intended for children under 18, and we don’t knowingly collect their information.