Change of mind — at the door only
You can open your parcel and check your wallet in front of the delivery person. If you change your mind, return it to them on the spot.
- The wallet must be unused, with no scratches, marks or creases, in its original packaging.
- You pay the delivery charge (৳100) to the delivery person, even if your order had free delivery.
- Once the delivery person has left, change-of-mind returns are no longer possible.
Refunds
- Cash on Delivery: you don’t pay for the wallet, only the ৳100 delivery charge.
- Paid in advance (bKash or Nagad): once the wallet is back with us, we refund the product price to the same account within 7 days. The delivery charge is not refunded.
Wrong, damaged or faulty items
If you receive the wrong item, or it arrives damaged or faulty, tell us within 3 days of delivery with your order number and a photo. We’ll replace it or refund you in full, and we pay the courier both ways.
Lifetime warranty
Stitching and tears are covered for life, separately from this policy. See our Lifetime Warranty.
Repeated returns
If Cash on Delivery parcels are returned at the door often, we may ask for advance payment on future orders.